Terms
RETURNS & REFUNDS
WHAT IS THE RETURNS, EXCHANGE AND REFUNDS POLICY?
We will accept returns if you've changed your mind on products purchased online within 7 days from date of receipt if the item is faulty. Please notify us of your intention to return your item by contacting our Customer Service Team at us@pranachai.com. They will help take you through the return process and provide you with all relevant information.
You can the return the goods to us at the following Prana Chai address.
Prana Chai North America
3224 SE 58th Ave
Portland, OR 97206
CAN I RETURN AN ITEM TO A RETAIL STORE?
NO. Prana Chai products purchased from retail stores need to be returned to the store from which the item was purchased. Only products purchased at us.pranachai.com can be returned directly to us.
HOW CAN I RETURN FAULTY PRODUCTS?
Prana Chai takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please contact our Customer Service Team at us@pranachai.com and somebody will advise and assist with the return process.
Prana will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM US.PRANACHAI.COM?
Prana Chai will gladly accept returns for all faulty items and all change of mind items within 7 days of receipt provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement).
Whether your item was faulty or you’ve just changed your mind, Prana Chai provides two returns options:
1. Replacement
2. Full refund to the account from which the payment was made (e.g. credit card,etc)
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Prana Chai, please allow up to 5 working days for your refund to be processed back to your account.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH MY GIFT VOUCHER?
If any product purchased with a Gift Voucher is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Voucher.
WHO GETS REFUNDED IF I RETURN A GIFT?
The refund will be credited to the original card or account used to purchase the gift.
For any other questions, please contact our Customer Service Team at us@pranachai.com.
